Well, after dealing with this issue for 2 months, it has finally been resolved. I spoke with Mr. Fontaine at IRIS this morning. He has sent me a free upgrade to ReadIris Corporate 10, which does not have the limitations of the Pro edition. I think that that is an acceptable resolution strategy, and one that I fully expected to see happen.

We spoke at length about the problem of IRIS not letting potential buyers know about the limitations of their software. While Mr. Fontaine agreed with me that users have a right to know, he did not actually tell me that the company would add the information to their website. It will be interesting to see if and how they address that issue.

Prior Posts: I, II, III, IV

Labels: Technology