See Prior posts in order: I, II, III.

Well, it appears that my letter to the Better Business Bureau has made some heads turn. I got the following e-mail this past week:

Mr Tallent,

I am picking up a copy of your email. I am back from a business trip and your letter is on my desk. Question. Has your problem been solved?

If it isn’t, could you call me on Monday at the number below and either talk to me directly or leave me a phone number I can call you. We are capable of landing on the moon, I do not see why we can’t find a reasonable solution to your problem.

Best regards,
Jean-Marc Fontaine - IRIS Inc
Director of Operations

I will be calling Mr. Fontaine back tomorrow to see what he plans to do to make this whole situation right. I hope that he is able to see that IRIS has a responsibility to its clients to give them all of the necessary information on a product before they buy it. I have already received one e-mail from another ReadIris 10 user asking if I had seen any resolution to this problem, and my original post and first update are the top two results on Google for "readiris 50 page".

I will post again after I get off the phone and let you know what happens.

UPDATE: A Final Resolution has been reached

Labels: Technology